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And, if you’re developing a new product or updating an existing one, customers can provide you with invaluable feedback about design and functionality.Oftentimes, customers will show you problems that would have otherwise been missed.
A consumer survey will help you understand your customers’ likes, dislikes, and where you need to make improvements. How well is your staff doing on customer service, or how well does your client success team understand the growing needs of your customers—and prospects?
For example, what does the average customer think about your prices? Is there anything at all about the customer experience that turns off your customers?
Here are a few common says businesses use customer satisfaction surveys.
Survey clients who haven’t used your services for months to identify what went wrong, and what you can do to win them back.
What should be in your customer satisfaction questionnaire, and how can you get it in front of customers?
This all depends on your goals and what exactly you’re trying to find out or improve.
In a competitive marketplace, it’s critical to know exactly what your customers think.
In fact, we’ve found that businesses who measure customer satisfaction are 33% more likely to describe themselves as successful than those who don’t.
Poll them on them how they’re doing, what suggestions they might have, and consider offering loyal customers swag or rewards for answering your surveys. Need to make sure your marketing is addressing the right consumer niche?