Like one of your recent correspondents, my grandchildren have been given i Pods and i Phones and when they visit they want to access the Internet via my wireless router.

I am quite happy for them to do this but I have no idea where to find my router‘s password, which I assume is stored somewhere on my computer.

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It should quickly scan for and display all the network keys saved to Windows. If your gear doesn't support WPS and you can't get even one computer online, you might have to resort to starting over.

You can restore your router to its original settings, just as it was when you took it out of the box.

However, this is not for novices as you will also have to re-configure your broadband settings, so make sure you have them to hand, before taking this fairly drastic step.

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Start by looking on the router itself for a WPS or security button, or a WPS personal identification number (PIN) printed on a label.

(If your router doesn't have this button or PIN, skip to the next technique.) For this method to work, the computer or device that you want to access must also support WPS. If you're using another Windows version or another type of device, browse its wireless settings to see whether WPS is supported.

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My name is XXXXX XXXXX I will be happy to assist you.

This, along with the logon details will be in router’s manual, otherwise go to the Support section on the router manufacturer’s website.